• Allow 4 weeks after purchase to receive your package

• Shipping via USPS

• You will receive a shipping confirmation via email

• Ucar is NOT responsable for lost or stolen packages after being sent

• Track your order online using USPS web page

• If a package is lost in TRANSIT we will offer store credit on the same product or if not available something in a similar price

• International Customers: all orders outside the USA territories are subject to additional charges for duties, taxes and custom fees upon entry in your country. These are not calculated at checkout.

• The customer is responsible for paying any additional fees required by their country to received the package.

• Each item is made to order so returned packages due to unpaid customs fees will be refunded 50% of the order. Shipping is non-refundable.

• Keep them dry

• Don’t go to the beach wearing your jewelry

• Store your earrings in a plastic bag after each use

• Brass will tarnish and develop a natural patina (it’s the nature of the metal). For this you can use BRASSO for cleaning and the piece will return to its original shinny state

• email us: ucarjoyeria.flor@gmail.com

• Send pictures of the piece

• Repairs will be FREE only 2 days after receiving the piece

• Repair costs depend on the piece and damage

• Returns will ONLY be accepted for damage items on the first week of purchase

• we will offer store credit

• email with pictures of the damage item

• Please note that Custom pieces are not eligible for return or store credit after we begin the construction process.

All pieces are created by hand in our tiny lovely studios. Because of the nature of the techniques used to create the jewelry , no pieces are the same.

We use: Brass, Sterling Silver, Semi-Precious Stones and Beads